FAQS

1. Order and Processing FAQs 📦

2. Shipping and Delivery FAQs 🚚

What shipping options are available?

We offer standard, express, and international shipping options depending on your location.

How long does delivery take?

Standard delivery takes 5–10 business days, while express shipping takes 2–5 business days. International orders may take longer.

How much does shipping cost?

Shipping costs vary based on order total, location, and selected delivery speed. You’ll see the cost at checkout.

Do you ship internationally?

Yes, Stylishour ships worldwide! Delivery time and rates vary by country.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.

What if my package is delayed?

Shipping delays may happen due to weather, customs, or logistics. If your order is late, contact us at support@stylishour.com.

Do you offer free shipping?

Yes, we offer free standard shipping on orders above a certain value. Check our promotions for current thresholds.

What happens if I miss my delivery?

The carrier will usually attempt redelivery or hold the package at a pickup location. Check your tracking info for details.

Can I change my shipping address after placing an order?

Yes, if the order hasn’t shipped yet. Contact us at support@stylishour.com immediately to update your address.

Do you ship to P.O. boxes or APO/FPO addresses?

Yes, we ship to most P.O. boxes and military addresses via USPS. Delivery time may vary.

What if my order says “delivered” but I haven’t received it?

Sometimes orders are marked delivered before arrival. Wait 24 hours, then contact support if it’s still missing.

Can I schedule a specific delivery time?

We don’t currently offer scheduled delivery times. Standard and express shipping will arrive during regular business hours.

Will I have to pay customs or import duties?

International orders may incur customs fees. These are the responsibility of the buyer and vary by country.

Can I choose my shipping carrier?

We partner with trusted carriers (USPS, FedEx, DHL, etc.). Carrier selection may be automatic based on your location.

How do I know when my order has shipped?

You’ll receive a shipping confirmation email with tracking info as soon as your package leaves our warehouse.

3. Sizing and Product Details FAQs 🧵

How do I choose the right size for apparel?

Each product page includes a detailed size chart. We recommend checking measurements before placing an order.

Do you offer a size guide?

Yes, our size guide is available on all apparel product pages and includes conversions for US, UK, EU, and more.

What if I’m between two sizes?

We suggest sizing up for a more comfortable fit, especially for tighter styles or fitted items.

Are your sizing standards US-based?

Yes, all our sizes follow standard US sizing, but we offer international conversion charts as well.

Can I get more details about the material of a product?

Absolutely! Each product page lists fabric composition, care instructions, and material feel (soft, stretchy, etc.).

Are the colors exactly as shown in the photos?

We do our best to ensure accurate color representation, but slight variations may occur due to lighting and screen differences.

Do your products shrink after washing?

Most of our apparel is pre-shrunk. Washing instructions are provided to help maintain original fit and quality.

Can I filter products by size or color?

Yes! Use the filter options on the category pages to browse by size, color, and more.

Do you restock sold-out sizes or items?

We frequently restock popular items. Join our newsletter or use the “Notify Me” option on product pages to stay updated.

How do I know if a product runs large or small?

We provide fit notes on each product page based on customer feedback and model sizing references.

Are there unisex size options available?

Yes, many of our t-shirts, hoodies, and accessories are unisex and are labeled accordingly in product descriptions.

What if I received the wrong size?

Please contact support@stylishour.com within 48 hours and we’ll arrange a replacement or refund as needed.

Are size charts available for accessories or bags?

Yes! We provide dimensions for accessories, bags, and tech products in the product details section.

Do you offer custom sizes for apparel or covers?

Not at this time. We hope to offer customizable sizing options in future collections.

How can I be sure what a product looks like in real life?

We include multiple high-resolution photos and sometimes user reviews with photos to help you get a clear idea.

4. Payment and Security FAQs 💳

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and other major payment providers.

Is it safe to shop on Stylishour?

Absolutely. Our website is secured with SSL encryption to protect your personal and payment information.

Can I pay using multiple payment methods?

At this time, we only accept one payment method per order. You can use gift cards or store credit along with a card.

Do you store my credit card information?

No, we do not store any credit card details. All transactions are securely processed through encrypted payment gateways.

Why was my payment declined?

Payments may be declined due to incorrect details, insufficient funds, or bank restrictions. Try a different card or contact your bank.

Can I use PayPal to pay?

Yes, PayPal is one of our accepted payment methods at checkout for fast and secure transactions.

Do you support Apple Pay or Google Pay?

Yes, Apple Pay and Google Pay are supported for quick and secure checkout on compatible devices.

Is my payment information encrypted?

Yes. All payment data is encrypted via industry-standard SSL and PCI-DSS compliant systems to ensure your safety.

Can I use buy now, pay later services?

We're working on integrating services like Klarna and Afterpay. Stay tuned via our newsletter for updates.

Do you charge taxes during checkout?

Applicable sales taxes are calculated based on your shipping address and will be displayed during checkout.

How do I know if my payment was successful?

You will receive an order confirmation email once your payment is successfully processed.

What currency will I be charged in?

All transactions are processed in USD. Currency conversions may apply depending on your payment method or location.

Can I request an invoice or receipt?

Yes, a digital receipt is automatically emailed to you. If you need an official invoice, contact support@stylishour.com.

My card was charged but I didn't get a confirmation email. What do I do?

First, check your spam/junk folder. If no email is received within 30 minutes, contact us with your payment proof at support@stylishour.com.

Are there any hidden fees?

No. All charges, including shipping and taxes, are shown clearly before you complete your payment.

5. Cancellation and Refunds FAQs ❌

Can I cancel my order after placing it?

You can cancel your order within 12 hours of placing it. Contact us immediately at support@stylishour.com for assistance.

How do I request a refund?

To request a refund, email support@stylishour.com with your order number and reason for the return or refund.

What is your return policy?

We accept returns within 14 days of delivery for unused, undamaged items in original packaging. Personalized items are non-returnable.

How long does it take to process a refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned product.

Do you offer exchanges?

Yes, we offer exchanges for size or color issues. Please contact support@stylishour.com within 7 days of delivery.

What items are non-refundable?

Personalized products, gift cards, clearance items, and digital goods are non-refundable unless they arrive damaged.

What if I receive a defective or wrong item?

We sincerely apologize! Please contact us with photos of the item and your order number—we’ll send a replacement or refund.

Can I return sale items?

Sale items are final sale and not eligible for returns unless defective or damaged upon arrival.

Will I be refunded the shipping cost?

Original shipping fees are non-refundable unless the return is due to our error (wrong or damaged item).

Do I need to pay for return shipping?

Customers are responsible for return shipping unless the item is incorrect, damaged, or defective.

How do I initiate a return?

Email support@stylishour.com with your order number, item(s) you want to return, and reason for return. We’ll guide you through the next steps.

Can I cancel a customized item order?

Customized or personalized items cannot be canceled once production begins. Please contact us immediately after ordering.

What if I miss the return deadline?

Items returned after the 14-day return window may not be accepted. Contact us to check eligibility for a store credit.

How will I know if my return is approved?

Once we receive and inspect your item, we’ll notify you by email about your refund, exchange, or store credit approval.

Can I return part of my order?

Yes, you can return individual items from an order as long as they meet our return policy requirements.

6. Issues and Customer Support FAQs 🛠️

I haven’t received my order. What should I do?

If your estimated delivery date has passed and you haven't received your order, contact us at support@stylishour.com with your order number.

I received the wrong item. What now?

We're so sorry! Please email us with your order number and a photo of the item you received. We’ll arrange a replacement or refund right away.

My order arrived damaged. What should I do?

Please send us clear photos of the damaged item and packaging within 7 days of receiving it. We’ll process a refund or replacement.

Can I update my shipping address after ordering?

If your order hasn’t been shipped yet, we can update the address. Contact us ASAP at support@stylishour.com with your order number.

I made a mistake on my order. Can I fix it?

You can request a correction within 12 hours of placing your order. Email us with the order number and details you want changed.

How can I contact Stylishour customer support?

You can reach us via email at support@stylishour.com. We aim to respond within 24–48 business hours.

When is customer support available?

Our team is available Monday to Friday, 9AM–6PM (EST), excluding holidays. For urgent issues, email us and mark as “URGENT” in the subject.

I haven’t received a reply to my email. What should I do?

Check your spam or junk folder. If there's still no response within 48 hours, please resend your message or use a different email address.

Do you offer live chat support?

We’re working on adding live chat support to our site soon! Currently, email is the best way to reach us.

Can I speak with someone directly?

We currently provide support via email only, but our responses are quick and thorough. You’ll be helped by a real person every time!

Do you have a help center?

Yes! Visit our Help Center on our website for answers to common questions, tracking help, and return guidelines.

I forgot my order number. Can you still help me?

Yes! Just send us the email address used to place the order, and we’ll locate it for you.

I want to leave a review or feedback. Where can I do that?

We love hearing from you! You can leave product reviews on the product page or send feedback directly to support@stylishour.com.

Do you offer support for bulk or wholesale orders?

Yes, we do! Please contact us with details at support@stylishour.com and our team will assist you with large orders.

Can I request assistance with product customization?

Yes! If you need help with customizing products, send us an email with your ideas and our team will guide you through the process.

7. Discounts and Promotions FAQs 🔖

How do I apply a discount code?

You can apply your discount code during checkout in the designated “Discount Code” box. Make sure to click “Apply” before completing your order.

Why isn’t my discount code working?

Check if the code is entered correctly and hasn’t expired. Some discounts may not apply to sale items or have a minimum purchase requirement.

Can I use more than one discount code on a single order?

Only one discount code can be used per order. Choose the one that gives you the best value!

Do you offer student or military discounts?

Yes! We offer exclusive student and military discounts. Contact support@stylishour.com with verification to receive your code.

Are there any current promotions running?

Yes! Visit our homepage or subscribe to our newsletter to stay updated on our latest sales and promo events.

How do I get early access to sales?

Subscribe to our email list to receive early sale alerts, sneak peeks, and exclusive subscriber-only discounts.

Do you offer bundle discounts?

Yes! Look out for product bundles and combo deals in select collections. They’re automatically discounted at checkout.

Are promo codes valid on sale items?

Most promo codes cannot be combined with items already on sale. Check the terms of the specific code for details.

Do you offer a first-time customer discount?

Yes! First-time customers receive an exclusive discount code after signing up for our newsletter.

Can I get a discount for bulk orders?

Definitely! For large or wholesale orders, email us at support@stylishour.com to request a custom quote with bulk pricing.

Do you offer seasonal promotions?

Yes! We run seasonal sales during holidays and special events like Black Friday, Cyber Monday, and more. Stay tuned via email or social media.

I forgot to apply my discount code. Can it be added later?

Unfortunately, discount codes must be applied during checkout and cannot be retroactively added after an order is placed.

Do you offer referral rewards?

We're launching a referral program soon! Stay connected through our email list to be the first to know when it goes live.

Are there influencer or affiliate discounts?

Yes! If you're an influencer or content creator, reach out to collab@stylishour.com to discuss potential partnerships and discount opportunities.

Can I stack a discount code with gift cards?

Yes! You can use a discount code along with a gift card during checkout. Gift cards act as a payment method and don’t interfere with discounts.

8. Gift Cards and Other Important FAQs 🎫

Do you offer gift cards?

Yes! Stylishour offers digital gift cards in various denominations. They make great last-minute gifts and are delivered via email.

How do I purchase a gift card?

You can purchase a gift card directly from our Gift Cards page. Choose the amount, add to cart, and checkout like any other product.

How will I receive the gift card?

Our gift cards are digital and will be delivered by email with instructions to redeem them at checkout. No physical delivery is required.

Can I send a gift card to someone else?

Yes! Enter the recipient’s email during checkout, or forward the gift card email after purchase to your intended recipient.

Do gift cards expire?

No, our gift cards never expire. They can be redeemed at any time on our website.

Can I use a gift card and promo code together?

Yes! Gift cards act as a payment method, so you can still apply a discount or promo code during checkout.

What happens if I lose my gift card email?

No worries! Contact us at support@stylishour.com with your order info, and we’ll resend your gift card code to your email.

Can I reload or reuse a gift card?

Gift cards cannot be reloaded. Once the balance is used up, a new gift card must be purchased.

Are gift cards refundable?

Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

What currency are gift cards issued in?

Gift cards are issued in the currency of your checkout location. International recipients may see a currency conversion during redemption.

Can I check the balance of my gift card?

Yes! Contact support@stylishour.com with your gift card code and we’ll let you know your remaining balance.

Are gift cards applied before or after taxes and shipping?

Gift card amounts are applied to the total order including product prices, taxes, and shipping costs during checkout.

Can I buy a gift card for a specific product or collection?

Gift cards are flexible and can be used on any product or collection site-wide. They're not limited to specific items.

What if the order total is more than my gift card balance?

If your order exceeds the gift card balance, you can pay the remaining amount with a credit/debit card or other accepted payment method.

Can I use gift cards for international purchases?

Absolutely! Our gift cards can be used worldwide on our website, regardless of the recipient’s country.

9. Contact Questions 📞

Call us

1-877- Ecomposer (1-877-737-4672) (U.S. or Canada)

Hearing impaired/TTY 1-888-866-9845

Representatives or Beauty Advisors are available:


MON-FRI: 5am to 9pm PT
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT